Return Policy

Last Updated: 02/07/2025

At LuxuryMall.io (“we,” “us,” or “our”), we want you to be completely satisfied with your purchase. This Return Policy explains how we handle returns, exchanges, and refunds for items purchased from our website at https://luxurymall.io (the “Site”). By making a purchase from us, you agree to the terms of this policy.

1. Eligibility for Returns

  1. Time Frame:

    • You may request a return within  15 days of receiving your order. After this period, we cannot accept returns.

  2. Item Condition:

    • Items must be in original, unused condition, with all tags, packaging, and accessories intact.
    • We reserve the right to refuse a return or apply a restocking fee if the product shows signs of wear, alteration, or damage.

  3. Non-Returnable Items:

    • Sale or Clearance items.
    • Gift cards or promotional items.
    • Any product explicitly noted as “Final Sale” in the product listing.

2. How to Initiate a Return

  1. Contact Customer Support:

    • Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
    • Our customer support team will provide instructions and a Return Merchandise Authorization (RMA) number if your return is approved.

  2. Prepare Your Package:

    • Repack the item securely in its original packaging (if possible) along with any accessories, tags, or documentation.
    • Write the RMA number clearly on the outside of the package.

  3. Shipping Your Return:

    • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
    • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return shipments.

3. Refunds

  1. Processing Time:

    • Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
    • Approved refunds will be processed to your original payment method within 15 business days after our confirmation.

  2. Partial Refunds or Denials:

    • We reserve the right to issue a partial refund or deny a refund if the returned item shows signs of use, damage, or alteration that affect its resale value.

  3. Shipping Fees:

    • Original shipping fees are non-refundable unless the item arrived damaged or we shipped the wrong item.

4. Exchanges

  1. Exchange Requests:

    • If you wish to exchange an item (e.g., for a different size or color), please contact us at [email protected].
    • Exchanges are subject to product availability. If the requested item is out of stock, we may process a refund instead.

  2. Exchange Process:

    • Follow the same steps outlined in How to Initiate a Return. After we receive your returned item, we will ship the replacement if available.

5. Damaged or Defective Items

  1. Inspection Upon Receipt:

    • Inspect your order upon receipt. If you notice any damage or defects, please contact us within 15 days of delivery.

  2. Proof of Damage:

    • Provide photos or videos showing the damage or defect. This helps us assess the situation more quickly.

  3. Resolution:

    • If the product is deemed defective or damaged due to our error, we will offer a replacement, repair, or refund at no additional cost to you.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address provided during the checkout process. If tracking information indicates the package was delivered, please check with neighbors or contact the shipping carrier for more information. If you still cannot locate the package, contact us at [email protected], and we will do our best to assist.

7. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please reach out to us at:

We value your satisfaction and will do our best to resolve any issues promptly.